Refund policy

We offer a 30-day money-back guarantee for Immuneti, giving you 100% peace of mind with every order. This means you have 30 days after receiving your item to request a return if you’re not satisfied.

We want you to feel confident trying Immuneti, and our goal is to make the process simple, fair, and transparent.

Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition you received it
• Unopened bottles must be sealed and in original packaging
• Proof of purchase or order confirmation is required

Opened bottles may still be eligible under our 30-day money-back guarantee, subject to reasonable personal use and review.

How to Start a Return

To start a return, contact us at:

hello@immuneti.co

Please include:

• Your order number
• The email used for purchase
• Reason for your request

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order so we can evaluate the issue and make it right.

We may request photo evidence to process your claim.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Sale or clearance items (if applicable)
• Products that show excessive use beyond reasonable evaluation

Exchanges

The fastest way to get the item you want is to return your eligible product (if applicable), and once the return is approved, place a separate order for the replacement.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 3–5 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at hello@immuneti.co.